Privacy Policy for Language Matters
Published March 2023
1. Introduction
Your privacy (like your language) matters and Language Matters is committed to protecting your personal data.
This Privacy Policy applies between you, the user of this Website (www.languagematters.com ) and Language Matters, the owner and provider of this Website and our use (as the owner and provider) of any and all Data collected by us or provided by you in relation to your use of the Website or our Services.
This Privacy Policy describes the type of information we collect from you through our Website or our Services, how that information may be used or disclosed by us, and the safeguards we use to protect it.
Our Website and Services may contain links to third-party websites that are not covered by this Privacy Policy. We, therefore, ask you to review the privacy statements of other websites and applications to understand their information practices.
By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time, and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you have any comments on this Privacy Policy, please email them to languagematters2020@gmail.com
Under UK GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights. We respect your right to privacy and will only process personal information about you or provided by you in accordance with the Data Protection Legislation, which for the purposes of this Privacy Policy shall mean: (i) the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), (ii) the Data Protection Act 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the UK GDPR or the Data Protection Act 2018 and other applicable privacy laws.
2. Language Matters - our details:
Our Website address is www.languagematters.com
Our trading name is “Language Matters” and is part of “SJSS Limited.”
Our registered address is C/o CK Partnership, 1 Old Court Mews, 311a Chase Road, London, N14 6JS.
Our nominated representative and “Data Controller” can be contacted at langaugematters2020@gmail.com
3. What we may collect
Personal data, or personal information, means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of Data about you, which includes Personal Data from you: name; date of birth, gender; contact Information such as email addresses and telephone numbers; demographic information such as postcode, preferences, and interests; in each case, in accordance with this privacy policy.
In addition to this, we collect Contact Data, including billing addresses, invoicing addresses, email addresses and telephone numbers. Financial Data includes bank account and payment card details. Transaction Data includes details about payments and other details of the Services you have purchased from us.
How we collect data:
We collect Data in the following ways – data is given to us by you, and data that is collected automatically.
Data given to us by you: Language Matters will collect your Data in a number of ways, for example: when you contact us through the Website, by telephone, post, e-mail or through any other means; when you contact us or enter a promotion via a social media channel, when you make payments to us, through this Website or otherwise; in each case, in accordance with this privacy policy.
Data that is collected automatically: The data that is collected automatically is through your use of this Website. We will automatically collect some information about your visit to the Website. This information helps us improve website content and navigation and includes your IP address, the date, times, and frequency with which you access the Website and how you use and interact with its content. It may also include login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. We will collect your Data automatically via cookies and via third-party analytics services (such as Google Analytics) in line with the cookie settings on your browser. For more information about cookies and how we use them on the Website, see the section below headed, "Cookies Data."
Cookies Data: We use "cookies" to enhance your experience and gather information about visitors and visits to this Website.
All Cookies used by this Website are used in accordance with current UK Cookie Law. Before the Website places Cookies on your computer, you will be presented with a message requesting your consent to set those Cookies. By consenting to place Cookies, you are enabling Language Matters to provide you with a better experience and service. If you wish, you may deny consent to placing Cookies; however, certain features of the Website may not function fully or as intended.
4. General terms:
If you have consented to receive our e-mail newsletter, we may send you periodic e-mails. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt out. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. If you are unsatisfied with our marketing approach, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see section 8 below, headed “Your Rights”.
In addition, if you don't want us to use your personal data for any of the other reasons set out in Section 3, you can let us know at any time by contacting us at languagematters2020@gmail.com and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide you with the best possible services.
In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don't provide your personal data in these cases.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
a) Where we need to perform the contract we are about to enter into or have entered into with you.
b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests.
c) Where we need to comply with a legal or regulatory obligation, for example, compliance with health and safety, tax or other statutory obligations.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at [languagematters2020@gmail.com and we will either delete your data from our systems or move your data to our "unsubscribe list".
As already indicated above, with your permission and/or where permitted by law, we may also use your data for marketing purposes which may lead to us contacting you by email and/or telephone with information, news and offers on our Services. We agree that we will not do anything that we have not agreed to under this Privacy Policy, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure we fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.
5. Data Security:
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.
If we give you a password upon registration on our Website, you must keep it confidential. Please don't share it.
We will keep personal data for as long as necessary, which is usually the life of our relationship and up to seven years after our relationship has ended. However, we may be required to retain personal data for a longer period to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
6. Disclosing your information
We are allowed to disclose your information in the following cases:
a) We can disclose it if we have a legal obligation to do so or in order to protect other people's property, safety or rights.
b) We can exchange information with others to protect against fraud or credit risks.
c) We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising, and marketing. Third parties may sometimes require access to some or all of your data. These are the third parties that have access to your information:
d) Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law. Any third party we share data with will not be permitted to use it for any purpose other than fulfilling their contract with us.
7. Your rights
When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided above in this Privacy Policy.
Under the UK GDPR, you have the right to:
a) Request access to, deletion of or correction of, your personal data held by us at no cost to you;
b) Request that your personal data be transferred to another person (data portability);
c) Be informed of what data processing is taking place;
d) Restrict processing;
e) To object to the processing of your personal data; and
f) Complain to a supervisory authority.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
To enforce any of the foregoing rights or if you have any other questions about our Website or this Privacy Policy, please contact us at languagematters2020@gmail.com
8. Links to other sites
Please note that our terms and conditions and policies will not apply to other websites you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.
9. Changes
If we change our Privacy Policy, we will post the changes on this page, so please check this page for our current policy.
10. Your agreement
By using our Website and by way of acknowledgement, you agree to our Privacy Policy.
11. Dispute Resolution
We will use our best efforts to negotiate in good faith and settle any dispute arising out of or relating to this Privacy Policy or any breach of it.
Any dispute shall not affect our ongoing obligations under this Privacy Policy.
This Privacy Policy and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales are the only place where disputes or claims relating to or connected with this Privacy Policy (including non-contractual disputes or claims) may be decided.